Welcome to Commercial Energy Arbitration
A bit of background
BEIS and Ofgem have been looking at ways to improve the experiences of business customers, when it comes to the costs of a business energy supply and usage. With the cost of energy currently being a large focus due to reference to price caps and the UK economy. Businesses are concerned that the cost of energy is one of the biggest hurdles they must overcome to remain operational. Due tot his how businesses sign up to an energy supply contract has been looked at very closely. Over the last 18 months, Ofgem ran the ‘Microbusiness Strategic Review’ which included a call for evidence and a statutory consultation. As a result, Ofgem decided that energy suppliers will only be able to work with brokers that are signed up to a qualifying dispute resolution scheme. This became a part of an energy suppliers licence conditions.
Who are Commercial Energy Arbitration (CEA)?
CEA is a division of CDRL. CDRL have been providing independent dispute resolution services across the aviation, utilities, retail and communication sectors since 2015. We’re a purpose-led, not for profit organisation that has had excellent success in working with the above industries which includes high volume claim areas, helping educate Claims Management Companies (CMC’s) that the use of ADR over litigation is more cost effective and time efficient.
CEA has been offering services in the commercial energy sector since 2018, and has already assisted business, brokers and suppliers in such matters. This includes cases involving CMC’s.
How we can help
- We resolve disputes between energy suppliers/brokers and their customers.
- Our independent, impartial service takes into account both the rules and regulations and what is fair and reasonable.
- Arbitration is final and legally binding, removing the need for litigation, legal costs and Court involvement.
- We’re dedicated to helping all parties achieve redress
- Ability to handle large volume and value claims.
CDRL have been providing independent dispute resolution services across the aviation, utilities, retail and communication sectors since 2015.
CEA was the first ADR scheme set up in the UK dedicated to assisting brokers, businesses, and suppliers redress in commercial areas outside of consumer and microbusiness supply.
The scheme was set up and overseen by John Facenfield who has over a decade of experience in ADR and particular expertise in the utilities sector.
You can hear John’s interview with Tim Hipperson and Electralink on this subject last year on the following link:
What’s the cost?
Fees are:
- Annual membership subscription: £250 per member.
- Case fees will be charged at £155 per case (the same fee for UtilitiesADR)